Get-Covered Managed IT Services is a fresh start and a change for the better in IT support. For years, our industry has delivered services based on an outdated time and materials business model. This model no longer meets the needs of businesses that depend on information technology (IT) to deliver their own services and/or products.

Today, businesses can no longer afford to “wait” for their systems to break, and then “wait” for a technician to be dispatched on-site to resolve the problem.  The speed of business today demands a proactive management approach to your IT systems to keep them tuned for best performance.  Unlike DVD players, today’s IT systems (servers, PC’s, laptops, WLAN’s, applications, etc.) are not “set it and forget it” appliances.  They are complicated (and sometimes quite fragile) devices and software that are even more complicate when combined and configured for YOUR specific needs.  Left unmanaged, they will fail.  That’s a challenge in and of itself.  Add in a legion of hackers and malware authors that seek to destroy, disrupt and steal your information and it can become daunting.  Do you have time and energy to stay on top of it AND manage your business, too?  Get-Covered will gladly take on the FULL responsibility of managing, maintaining and monitoring your systems 24×7 so you can focus on running your business.

Small businesses also need the prompt support of an informed help desk to resolve those “little” (and sometimes not so little) issues that spring up from time to time.  Without a help desk, many issues go unresolved.  Others may be resolved by your own staff, but at what cost?  What critical item did not get done because your staff was “fixing computer problems”?  And how many folks did it take to fix it?  (That is, how many people weren’t doing what you were paying them to do for your business?)  The Get-Covered HelpDesk closes 79.9% of tickets the same day they are opened and on average resolves tickets in only 69 minutes.  The average time our clients wait in our phone queue to open their tickets is a short 26 seconds. 

The Get-Covered approach changes the relationship from one that is adversarial to a partnership with the same goals - uptime and productivity.  When you partner with Get-Covered, we want your systems up and running as badly as you do!  Best of all, we provide this and more for one flat, budgetable, affordable monthly fee. 

No more surprises. 

No more finger-pointing.

Relax…we’ve got IT covered.